Frequently Asked Questions

Helpful details before you order.

How far ahead should I order?

Regular orders require at least 48 hours' notice. Meal and small-chops packages require at least 5 days' notice. Fulfillment is Monday through Saturday, up to 90 days ahead; Sundays are closed. Large and custom events may require more time.

When is my order confirmed?

Regular menu orders and eligible holiday meal packages proceed without manual approval. Small-chops packages, custom orders, and events require Kemzee approval. Verified payment confirms fulfillment, and Zelle remains pending until the deposit is verified.

Do you offer pickup and delivery?

Yes. Delivery availability and cost depend on the destination and are confirmed before payment. Long-distance and rush delivery requests may carry an additional charge and remain subject to availability.

What is the cancellation policy?

Full payment confirms package orders. Payments are nonrefundable after ingredients and production have been scheduled. Approved date changes remain subject to availability.

Can you accommodate food allergies?

Please disclose allergies before ordering. Kemzee cannot guarantee an allergen-free kitchen or prevent all cross-contact.

How can I pay?

Choose verified Zelle or secure Stripe debit-card checkout. Credit cards are not accepted.

Can you create a custom menu?

Yes. Share your guest count, setting, service needs, and budget through the catering inquiry page.